Privacy Policy

Last updated: 30 October 2026

This policy explains what Binny Skip Bin does with your personal information. It describes what this website actually does — it is not a generic template, and it does not list practices we do not have.

What we collect

The only place this website collects personal information is the quote form on our contact page. When you submit it, we receive:

Your name
Your phone number
Your email address
Your suburb
The bin size you want
What you are throwing out
Your preferred delivery date, if you give one
Anything you write in the message box

The first six are required because we cannot quote without them. The last two are optional.

There is no account to create, no newsletter to join, and comments are turned off.

The booking request form

There is a second form, for requesting a bin rather than a price. It asks for everything above, plus the things we cannot deliver a bin without:

The full delivery address — street address, suburb, state and postcode
A required delivery date, rather than an optional preference
How long you want to keep the bin, and a preferred delivery window
Where the bin should go — the driveway, the nature strip, and so on
Access notes — gates, slopes, overhanging branches
A company name, if you give one

When you tick to accept the booking terms, we also record:

The date and time you accepted them
Which wording of the terms and of this policy you accepted, recorded as the date each page last changed and its revision number, so your request stays tied to what you were actually shown rather than to whatever those pages say later

Three things are added by the form itself rather than typed by you:

Your IP address, as evidence of who accepted the terms and when. It is not used to track you and it is not linked to your browsing.
Which page you booked from.
The Google ad you clicked, if you arrived from one, so we can tell which advertising brings us real work. See Cookies below.

If you only browse this site and never send a booking request, none of these is recorded anywhere.

Where a booking request goes

A booking request travels further than a quote enquiry does, and it is worth being precise about the path:

It is stored on this website first, in the booking plugin’s own table, so that nothing is lost if the next step fails.
It is then sent to Binny Ops, the system we use to schedule jobs, allocate bins and run the trucks. The connection is signed and encrypted, and each request carries a unique key so a retry cannot create the same booking twice.
If Binny Ops cannot be reached, the booking is emailed to our office instead and we handle it by hand, so your request is never silently dropped.

Binny Ops is our own job management system, not a marketing platform. It is built and maintained for us by Atlantic IT Services. Your details are used there to do the job you asked for and to keep the business records that follow from it.

Why we collect it

To answer your enquiry: to work out the right bin, quote a price, and arrange delivery and pick-up. We do not use it for anything else, and we do not send marketing to people who have only asked for a quote.

Who receives it

Your enquiry is emailed to our own inbox. Getting it there involves a few other companies, and you should know who they are:

Google — our email runs on Google Workspace, so your enquiry passes through and is stored on Google’s servers.
Hostinger — hosts this website on servers in their data centres, which is where the form submission arrives before it is emailed.
Atlantic IT Services — build and maintain Binny Ops, the system a booking request is sent to, and can reach the data in it in the course of supporting it.

We do not sell your information, and we do not share it with anyone for advertising or marketing. Nobody receives it except as described above and whoever at our end answers your enquiry.

What this site does not do

Worth stating plainly, because many privacy policies claim otherwise by default:

No analytics. There is no Google Analytics, no Tag Manager, and no other measurement script on this site.
No advertising or tracking pixels. No Meta pixel, no remarketing tags, nothing of that kind.
No IP logging as you browse. Reading this site records no IP address anywhere.
No profile of you. Nothing here builds a picture of what you looked at, how long for, or what you did next.
No IP sent to a spam-check service. Both forms can pass an IP to one, but it is not switched on, so nothing is read or sent.
No third-party requests at all. Viewing a page on this site contacts nobody but our own server. The typeface used to be loaded from Google, which meant Google saw your IP address on every page view; it is now served from this site, and nothing has replaced it.

Your information goes overseas

It is sent outside Australia, and you should know that before you use either form.

This website and Binny Ops both run on Hostinger servers in the United States (Massachusetts), with backups held in the United States (Boston).
Our email runs on Google Workspace, so anything emailed to us is handled on Google’s servers, which are spread across several countries.

Hostinger does have a Sydney location, but it is a content delivery network — it speeds traffic up and passes it along, it does not hold the site. We would rather tell you that than let the Sydney address imply something it does not mean.

We did not choose these countries for any reason to do with your privacy; they came with the hosting. If that matters to you, ring us and give us the job over the phone instead — nothing about this website is compulsory.

Cookies

This site sets one cookie, and only for some visitors. If you arrive by clicking one of our Google ads, the ad click carries an identifier in the web address, and we store that identifier in a cookie named bb_gclid for 90 days. If you then send a booking request, that identifier goes with it.

It tells us which advertising actually brings us jobs, so we are not paying for ads that do nothing. It holds no name, no contact details and no record of what you looked at, and it is not read by Google or by anyone else while you are on this site.

If you did not arrive from one of our ads, this site sets no cookie at all. WordPress sets cookies only when an administrator logs in to manage the site.

You can refuse or delete it in your browser settings and everything on this site will still work — the forms, the pages, all of it. There is no cookie banner: one advertising-attribution cookie, which nothing on this site depends on, is not something we are going to interrupt you to ask about.

How long we keep it

Your enquiry email stays in our inbox so we have a record of the job. We keep enquiries only as long as we have a reason to — to do the work, and afterwards for our business records.
A copy in the website’s mail log is kept for 7 days and then deleted automatically. This log exists so we can tell whether an email actually sent, and it holds the same details you typed into the form.
A quote enquiry is not stored on the website at all. That form emails it and keeps no record.
The copy of a booking request held on this website is deleted automatically 90 days after you send it. That copy exists so the request is not lost between this site and Binny Ops; once the job is done it has served its purpose.
The ad-click cookie expires 90 days after your visit, or sooner if you clear it.

What happens to the record in Binny Ops depends on whether the booking went ahead:

If it became a job, it is kept with your customer record, the job and the invoice, as a business record. Nothing deletes it automatically. For anything invoiced, tax law requires us to keep it for at least five years.
If it was declined, expired or rejected, your name, phone number, email address, delivery address, notes and IP address are blanked after 12 months, and the emails about it are deleted. What remains is the reference number, postcode, bin size, date and outcome — enough to know a request happened, not enough to know it was you.

Binny Ops also keeps a permanent activity log of what was done and when. It records reference numbers rather than personal details.

You can ask us to delete what we hold about you at any time, using the contact below. Where tax law requires us to keep a record of a job we invoiced, we will tell you that plainly rather than quietly keeping it.

Keeping it safe

This site is served over HTTPS, so what you type into the form is encrypted in transit. Access to the inbox is limited to the people who need it. No system is perfectly secure, and we are not going to pretend otherwise, but we do not keep what we do not need.

Seeing, correcting or deleting what we hold

Email info@binnyskipbin.com.au and ask. You can ask us to tell you what we hold about you, correct it if it is wrong, or delete it. Tell us enough to find your enquiry — the name and suburb you used is usually plenty.

We will respond within a reasonable time and we will not charge you for it.

Where we stand under the Privacy Act

The Privacy Act 1988 applies to organisations with an annual turnover of more than $3 million. The Office of the Australian Information Commissioner sets out that threshold and the exceptions to it in its guidance for small business.

We are not claiming on this page to be bound by the Act, and we are not claiming to be exempt from it. What we are saying is simpler: the commitments above are how we handle your information regardless. If you think we have got something wrong, tell us and we will fix it.

Changes to this policy

If what we do changes, this page changes with it, and the date at the top will tell you when. This version is dated 30 October 2026.

Contact

Binny Skip Bin
ABN 16 799 838 782
17-19 Podmore Street, Dandenong North VIC 3175
Email: info@binnyskipbin.com.au
Phone: 0432 118 814